Gen Z workplace communication styles differ from older colleagues but misunderstandings can be resolved
A study of workplace culture notes that Gen Z employees and older managers often define respectful communication differently due to pandemic-era shifts.
Texting versus calling for lateness
An employee in her 20s at a local cafe texted an owner when she would be late. The Gen X owner felt a phone call was necessary because being late is serious enough to warrant one. The younger worker believed texting saved the busy owner time and showed consideration instead.
Conflicting definitions of respect
Both parties thought they understood what respectful workplace communication looked like during their interaction. They simply held completely different definitions for that same behavior in that specific moment. Such misunderstandings are becoming increasingly common as Gen Z moves further into the workforce.
Pandemic shaped digital habits
Older members of Gen Z experienced their first jobs or internships during the COVID-19 pandemic. Much communication moved online then, and masks often covered half faces during that period. These experiences have influenced how this generation approaches modern workplace interactions today.
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