Scammers pose as airline support staff to steal credit card details
Security firm Check Point warns that fraudsters have been spoofing airline customer support accounts on social media since 2024 to target frustrated passengers.
Fraudsters monitor public complaints online
Hackers actively watch for angry customers posting about poor flight experiences on platforms like X and Facebook. When a passenger tags an airline or demands help, criminals prepare to intervene in the conversation. These scammers pretend to be official support teams to gain the user's trust quickly.
Fake accounts created daily
Hundreds of new social media profiles are established every day to mimic airline departments or staff members. Some of these profiles directly spoof the airlines themselves while others impersonate customer service representatives. The goal is to lure victims into private chats or fill out forms that reveal payment data.
Victims lose money and data
Frustrated travelers who engage with these fake accounts risk having their credit card information stolen. This campaign mirrors earlier scams used against crypto wallet users but now targets air travel complaints. Check Point notes that the operation has been active continuously since 2024.
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