Openreach plans trial for customer self-install fibre modem upgrades in UK
Openreach is reportedly preparing a proof-of-concept trial allowing UK customers to install their own fibre modems during service upgrades.
Trial scope and target devices
The initiative involves sending new Optical Network Terminal units directly to households. This process applies only to existing fibre connections where a modem is already present. Customers would replace their current device with the newer model shipped in the post.
Potential cost and setup benefits
Replacing the unit without an engineer visit aims to reduce overall installation expenses. The trial tests whether this box swap method works for upgrading fibre services. Success could lead to cheaper setups for homeowners who do not need a full new line.
Technical challenges and risks
Experts warn that the DIY approach is more complex than it initially appears. Several potential pitfalls exist that could complicate the installation process for users. Openreach will monitor these issues before deciding if the method should expand.
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