Meta issues free replacements for AI glasses with moisture heat issue
Meta is offering free replacements for specific AI glasses that become too warm when exposed to excessive moisture or sweat.
Software update addresses rare heating problem
Meta has begun notifying users about a software update designed to fix a rare issue causing devices to get too warm. The company describes this event as affecting only a small number of its glasses but urges everyone to update. Affected models include the Adventurer, Fury, Starfire, Nova and Capri frames which will receive version 130 of the operating system. Users can access this update through the Meta AI app by navigating to Settings and selecting Glasses updates.
Oakley and Ray-Ban models remain unaffected
The company states that Oakley and Ray-Ban glasses are not impacted by this specific moisture-related shutdown problem. While all AI glasses come with IPX4 water resistance for light rain, excessive sweat can still trigger the heat issue. A Meta spokesperson compared the fix to how smartphones automatically shut down when they need to cool down internally.
Customers receive push notifications and support
Affected glasses will display a push notification if they turn off unexpectedly due to the moisture entering the device. Those experiencing the issue can contact Meta Customer Service directly to request a free replacement pair of frames. The software rollout may take a day or so to reach everyone with a pair of Meta-branded frames.
Reported by one outlet
Only one outlet has published this. Nothing here has been checked against a second report, so read it as that outlet's account and follow the link below for the original.
Reported by
1 independent outlet. Headline as published. Links open the original report.