Amazon blocks Meta’s Muse AI agent from its checkout system

Unauthorized access warning appears

Users attempting to shop with the tool received a popup message on Sunday. The notification stated that continued use violates Amazon's Conditions of Use because the agent is unauthorized. This action followed reports that Meta did not inform Amazon about Muse accessing the store.

Privacy and security fears

Amazon expressed worry over the AI failing to identify itself while browsing customer accounts. The company also noted risks regarding the potential capture of sensitive credentials during the process. Meta claims its agent cannot see passwords or payment details, but Amazon disagrees with that assessment.

Third-party app rules apply

An Amazon spokesperson said applications making purchases for customers must operate openly and respect provider decisions. The company believes third parties should not bypass service provider choices about participation. This dispute highlights the tension between new AI tools and existing e-commerce platforms.