Victorian government shifts mental health call-outs to paramedics without consulting union
The Victorian government announced new protocols for paramedics to lead mental health responses, a move the union discovered through media reports.
New protocols replace police first responders
Officials state that paramedics will now act as the primary contact for mental health incidents whenever possible. Police officers and protective services staff will shift to a support role under these new arrangements. The Department of Health confirmed that Ambulance Victoria and Victoria Police have signed off on the transition plan.
Union claims lack of consultation
Danny Hill, secretary for the Victorian Ambulance Union, stated that his organization learned of the changes via news outlets. He noted that the union was not informed before the protocols were made public. Health Minister Ingrid Stitt explained that the shift aims to prioritize patient wellbeing while allowing police to concentrate on crime.
Goal is faster health care delivery
The government argues this approach ensures quicker and more effective medical attention for people in crisis. Officials believe keeping patients safe remains a central goal of the updated response strategy. The plan involves mental health workers coordinating closely with paramedics to deliver patient centred care.
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