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OpenAI adds suicide support feature to ChatGPT but access remains difficult

OpenAI launched a new safety feature on ChatGPT earlier this year to help users at risk of suicide connect with trusted contacts for support.

A nurse helps a patient in a wheelchair down a hospital corridor, reflecting care and medical professionalism.
File photo A nurse helps a patient in a wheelchair down a hospital corridor, reflecting care and medical professionalism. Photo: RDNE Stock project

Feature launch and intended purpose

The technology company introduced this tool specifically for individuals facing suicidal thoughts. Its primary goal is to facilitate a connection between the user and someone they trust immediately.

Challenges in accessing the tool

Reports indicate that the current setup process may prove challenging for someone in an active crisis. Users might struggle to navigate the interface when they need assistance most urgently.

Current limitations and user experience

The difficulty in finding or activating the feature could hinder its effectiveness during critical moments. Critics suggest that the placement of this safety mechanism requires further improvement to ensure it is easily reachable.

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