Hundreds of GP practices lose online services after Silicon Practice collapse
Patients across England, Wales, London, Gloucestershire, and Norfolk face appointment issues after tech firm Silicon Practice went into administration.
Digital services go offline
Silicon Practice provided digital tools for around 500 GP practices in England. The firm handled websites, online booking, and consultations before entering administration. NHS England confirmed that the majority of practice websites continue to run normally.
Patients use alternative methods
Affected patients are advised to make appointments by phone or visit the surgery in person. The NHS app remains operational despite the disruption to specific practice websites. More than 40 percent of appointments currently rely on online booking systems.
Advice issued to practices
NHS England contacted affected practices with guidance on maintaining business continuity. Leaders warn that the scale of online booking creates huge disruption for care. Some services in Wales are also impacted by the firm's collapse.
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