Enterprise Rent-A-Car in France refused keys for First Direct Visa card
A customer in Carcassonne, France, was denied a car hire pickup by Enterprise Rent-A-Car because the branch rejected a First Direct Visa credit card.
Branch staff refused vehicle keys
The collection desk at Carcassonne airport did not hand over the rental keys when the customer presented their Visa card issued by First Direct. The branch told the driver it would not accept cards from online banks despite the booking confirmation. Enterprise later confirmed this refusal in writing to the affected customer.
Company admitted staff error
Enterprise Rent-A-Car eventually acknowledged that its terms allow Visa and Mastercard payments but initially ignored requests for expense refunds. The company stated that branch staff made a blunder regarding the specific card issuer. Staff members reportedly became very apologetic three months after the incident occurred.
Customer faced travel costs
The group of ten people had to arrange alternative rail and taxi transport for their holiday plans. These alternative arrangements cost the customer four hundred and forty euros in total expenses. The booking agent refunded the rental fee but the company refused to pay the extra travel costs.
Reported by one outlet
Only one outlet has published this. Nothing here has been checked against a second report, so read it as that outlet's account and follow the link below for the original.
Reported by
1 independent outlet. Headline as published. Links open the original report.