Justice Department sues Lyft over disability discrimination claims

Alleged denial of service and fees

Federal prosecutors claim that Lyft drivers habitually decline to carry passengers relying on service dogs or utilizing mobility aids such as wheelchairs. The complaint describes a Nevada woman using a wheelchair whose driver allegedly drove away while she waved to catch his attention. Another example involves a Texas man with vision and hearing impairments who left his guide dog at home to avoid further denials. Drivers are also accused of imposing cancellation fees on riders with disabilities after denying them service.

Legal basis and prior actions

The lawsuit claims these actions violate the Americans With Disabilities Act by failing to provide equal access in essential transportation services. Acting assistant attorney general Jesus A Osete stated that people with disabilities should rely on rideshare services free of discrimination. This federal action follows a similar suit against Uber filed last year which remains ongoing. Previous cases resulted in settlements for both companies, including one for Lyft in 2020 and another for Uber in 2022.

Company response and financial request

Lyft firmly rejected the accusations in a statement released after the filing. The company asserts its policies require drivers to accommodate riders with service animals or mobility devices and warns of permanent deactivation for violations. Lyft claims it has cooperated with the DOJ throughout its review while remaining committed to serving every rider. Lyft and the justice department are asking for $53m on behalf of people who faced discrimination and filed complaints with either entity.