FBR launches faceless tax centre in Islamabad to end direct contact

New system removes officer discretion

Audits and assessments will now be handled by faceless wings to reduce official discretion. Cases are selected by a computerised risk-based system rather than by any specific officer. Each case is assigned automatically to an officer who may be sitting anywhere in the country.

Three hands handle every file

Every case passes through three separate hands before an order is issued. One officer conducts the audit, a second makes the assessment, and a third reviews the work for quality. No single officer will control a taxpayer's case from start to finish.

All notices go electronically

All notices, replies and hearings will take place electronically through FBR's IRIS system. This setup eliminates physical contact between tax authorities and taxpayers to prevent corruption.